Plesk Backup Process Error

Operating System : MS WIndows Server 2003 Standart Edition
Plesk Version : 7.5.6

The operation you were performing failed. You can retry the operation with or without changing its parameters. You may also want to report this problem to our support so that we could help you as soon as possible.

Backup process has failed for domain ‘titik.org’
Item has already been added. Key in dictionary: “username@domainametitik.org” Key being added: “username@domainnametitik.org”

———————- Debug Info ——————————-
0: C:\Program Files\SWsoft\Plesk\admin\htdocs\domains\backup\download.php:145 psaerror(string “Backup process has failed for domain ‘titik.org’
Item has already been added. Key in dictionary: “username@domainametitik.org” Key being added: “username@domainametitik.org”
“)

Solution :
Most probably this issue is related to Plesk database inconsistency. Try to login to MySQL and correct database recoreds in the following way:

Login to Mysql :
C:\Program Files\SWsoft\Plesk\Databases\MySQL\bin>mysql.exe -uadmin -p"pleskadminpasswd" -P8306 psa

Welcome to the MySQL monitor. Commands end with ; or \g.
Your MySQL connection id is 816 to server version: 4.1.12-nt

Type ‘help;’ or ‘\h’ for help. Type ‘\c’ to clear the buffer.

mysql>

This query should return a several records with the same value ‘mailname’. You should remove duplicate records manually:

mysql> SELECT * from psa.sa_conf where mailname like 'username@domainametitik.org';

+——+————————–+————-+—————-+————–
-+————-+
| id | mailname | flt_enabled | rw_subject_tag | hits_required
| spam_action |
+——+————————–+————-+—————-+————–
-+————-+
| 1471 | username@domainametitik.org | | *****SPAM***** | 7
| save |
| 1472 | username@domainametitik.org | | *****SPAM***** | 7
| save |
+——+————————–+————-+—————-+————–
-+————-+
2 rows in set (0.08 sec)

mysql> delete from psa.sa_conf where id = ’1471′;
Query OK, 1 row affected (0.44 sec)

Do not forget to left the original record in this table as this is the only one that should not be erased

Herman Tarigan

Pernah menjadi Operator warnet, Customer Service Webhosting, System Administrator Webhosting, Website (SEO) Consultant, Operational Manager, Marketing dan sekarang memilih menjadi FREELANCE :)

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