When is it email, and when is it email abuse?
Email is a tremendously powerful communications tool, used by millions of people in thousands of positive ways. Unfortunately, such a powerful tool has the potential to be used in other, less productive, ways.
Someone sending email incurs no incremental cost; sending one message costs about the same as sending 100 messages. Some folks use this feature of email to send messages to thousands, even millions, of people at once. These are usually advertisements, sometimes sermons on the sender’s favorite topic, sometimes pleas for financial assistance or scams intended to defraud the unwitting. Almost all of these messages go to people who did not ask to receive them. Also, some people use email in denial-of-service attacks, using various methods to flood someone’s emailbox with so many messages that their email becomes unusable. These are examples of abuse of the email system.
Also, it is possible to impersonate, threaten, disparage, or otherwise harass someone via email. These are examples of abuse on the email system, and are not the subject of this FAQ.
Notable exceptions to bulk email abuse are legitimate mailing lists, where people subscribe to receive messages pertaining to a particular subject. These lists can be large, and they can account for large numbers of messages being sent, but they are in no way abuse of the email system. Quite the opposite, in fact - they are a perfect example of the productive power of email. [click to continue...]
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